Rising theft is a serious problem for retailers across the U.S., with smaller and big businesses alike losing about $112 billion annually to shoplifters. But a recent survey by the Software Advice IT advisory firm says the heavy-handed defensive responses to “shrink” by larger outlets and chains may benefit smaller stores, as clients seek out buying experiences that don’t feel so much like prison lockdowns.
Software Advice conducted the survey last November, questioning 416 “small to midsize retail businesses” about their theft, or shrink, problems, to use the retail industry term for inventory reduction, often through shoplifting. The survey revealed that smaller companies reported rates of theft about 1.5 percent higher than the sector average but are also better positioned to respond to it without alienating clients.....
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