Showing posts with label GrowthMindset. Show all posts
Showing posts with label GrowthMindset. Show all posts

Friday, October 10, 2025

Emotional Intelligence Is The Real Secret To Getting Promoted Faster

There was a time not too long ago when the person with the most technical knowledge got promoted fastest. But that’s often no longer the case. Once someone gets promoted, technical skills become less necessary, and interpersonal ones become more critical in their place. You’ve probably already heard that emotional intelligence is a top factor in companies’ hiring decisions, but it plays a major role in how employers choose to promote their team members, too……..Continue reading…..

By: Harvey Deutschendorf

Source: Vunela

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AI in customer service is about leveraging intelligent technology to provide quick, personalized, and seamless support experiences.One of the most significant benefits of AI in customer service is its ability to understand customer questions and needs accurately. However, not all AI is capable of doing so.  The goal of using AI in customer service today is to complement, not replace, human interaction.

AI technologies can provide customers with a seamless service experience by utilising chatbots and automated voice prompts. These are programmed to give basic information such as product data, answer inquiries, and even complete transactions if needed. AI for customer success allows agents to focus on what truly matters: building customer relationships.

 

By automating tasks like data entry, intelligent routing, and ticket triage, AI allows human agents to handle complex inquiries that require customer empathy, in-depth problem-solving, and emotional intelligence. One of the biggest disadvantages of AI in customer service is the lack of human contact. Some customers prefer interacting with real people and may become frustrated with automated systems.

It is therefore important to find a good balance to prevent this resistance. Well, the answer is no! No, AI will not replace call center representatives! AI helps humans – both customers and agents get things done with no delay. AI encloses everything from chatbots to data analysis systems. Although ChatGPT is a powerful tool, its limitations become particularly apparent in the field of customer service.

While it alone can’t replace customer service agents, support teams can still benefit from utilizing this technology if they know how to leverage it effectively. AI in customer service frees up time by handling routine tasks and letting your team concentrate on complex customer needs. With AI-driven systems managing repetitive queries, human resources can focus on providing personalized and attentive support.

AI-powered chatbots can handle basic customer inquiries, provide instant responses, and assist with tasks such as order tracking, product recommendations, and troubleshooting. They’re available 24/7, reducing response times and improving customer service accessibility. Amazon’s implementation of AI in its customer service operations serves as an example for other businesses to follow.

The benefits of using AI in customer service includes faster response times, providing more accurate information, personalized responses to customer inquiries, reduced operational costs, and improved service quality. The benefits of using AI in customer service includes faster response times, providing more accurate information, personalized responses to customer inquiries, reduced operational costs, and improved service quality.

Using personalization to tailor interactions is an effective way to show customers that you have their back. AI can analyze customer sentiments to help agents better understand their feelings, and draft appropriate responses. It’s a big worry for many in the customer service industry whether AI really will replace humans. The answer to that is no — at least not for now. Intelligent Virtual Agents (IVAs) don’t replace human rapport or communicate on an emotional level, which are traits crucial to the customer service industry.

Companies that use AI can leverage technology to manage and analyze customer data effectively and provide faster and more accurate services tailored to customer needs. This will enhance customer satisfaction and foster better relationships between the company and its customers. In May 2024, OpenAI supercharged the free version of ChatGPT, solving its biggest pain points and lapping other AI chatbots on the market. For that reason, ChatGPT moved to the top of the list, making it the best AI chatbot available now.

 

Jobs that involve data analysis, bookkeeping, and basic financial reporting are highly susceptible to automation. These roles, which focus on repetitive administrative tasks, are prime candidates for AI-driven efficiency improvements. Per our survey, 84% of respondents say AI/automation tools will be instrumental in helping them meet customer service expectations. In addition, 86% say AI will transform the experience customers get with their company, and 75% also agree that AI/automation tools will help improve customer service response time.

AI-based intelligent routing systems analyze incoming customer inquiries and route them to the service representative or department with the most relevant experience or knowledge. This ensures that customers are connected to the right person who can address their needs efficiently. ChatGPT won’t replace your company’s need for human coding, but it does allow others on your team to create, expand and play. You can also use it to come up with creative business or product names, or even ask it for business advice.

Amazon’s AI advancements, such as Q in Connect and Amazon Connect Contact Lens, showcase the company’s dedication to improving customer service experiences. AI-powered chatbots can automate repetitive tasks and immediately answer common customer issues whenever and wherever people ask them. By quickly trawling through multiple databases for relevant answers, the technology can offer helpful solutions that go beyond “yes/no” responses.

Cognigy is a generative AI platform designed to help businesses automate customer service voice and chat channels. Rather than simply reading answers from a FAQ or similar document, it delivers personalized, context-sensitive answers in multiple languages and focuses on creating human-like interactions.

Cognigy is a generative AI platform designed to help businesses automate customer service voice and chat channels. Rather than simply reading answers from a FAQ or similar document, it delivers personalized, context-sensitive answers in multiple languages and focuses on creating human-like interactions.

Customer Service Doesn’t Cost … It Pays Forbes 16:32 

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Tuesday, September 30, 2025

Science Says You Can Tell In 5 Minutes If Someone Isn’t Nearly As Smart As They Think: The Cynical Genius Illusion

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A guy I know is the ultimate devil’s advocate. Have an idea? He instantly has reasons it won’t work. Have a belief? He instantly has reasons it’s unfounded. Enjoy something? He instantly critiques it to within an inch of its life. He’s quick. He’s sharp. He’s insightful. He’s extremely intelligent. Or not……..Continue reading..

By Jeff Haden

Source: INC

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Cynicism is an attitude characterized by a general distrust of the motives of others. A cynic may have a general lack of faith or hope in people motivated by ambition, desire, greed, gratification, materialism, goals, and opinions that a cynic perceives as vain, unobtainable, or ultimately meaningless. The term originally derives from the ancient Greek philosophers, the Cynics, who rejected conventional goals of wealth, power, fame, and honor.

They practiced shameless nonconformity with social norms in religion, morality, law, manners, housing, dress, or decency, instead advocating the pursuit of virtue in accordance with a simple and natural way of life. By the 19th century, emphasis on the ascetic ideals and the critique of current civilization based on how it might fall short of an ideal civilization or negativistic aspects of Cynic philosophy led the modern understanding of cynicism to mean a disposition of disbelief in the sincerity or goodness of human motives and actions. 

Modern cynicism is a distrust toward professed ethical and social values, especially when there are high expectations concerning society, institutions, and authorities that are unfulfilled. It can manifest itself as a result of frustration, disillusionment, and distrust perceived as owing to organizations, authorities, and other aspects of society. Cynicism is often confused with pessimism or nihilism, perhaps due to their shared association with a lack of faith in humanity.

The differences among the three is that cynicism is a distrust by prudence; while due to a sense of defeatism, pessimism is the distrust of potential success. Nihilism on its part is the general distrust cast upon the belief that anything in life (including life itself) has any valuable meaning. Modern cynicism has been defined as an attitude of distrust toward claimed ethical and social values and a rejection of the need to be socially involved.

It is pessimistic about the capacity of human beings to make correct ethical choices; in this aspect, naiveté is an antonym. Modern cynicism is sometimes regarded as a product of mass society, especially in those circumstances where the individual believes there is a conflict between society’s stated motives and goals and actual motives and goals. Cynicism can appear more active in depression.

In Critique of Cynical Reason (1983), Peter Sloterdijk defined modern cynics as “borderline melancholics, who can keep their symptoms of depression under control and yet retain the ability to work, whatever might happen … indeed, this is the essential point in modern cynicism: the ability of its bearers to work in spite of anything that might happen.” One active aspect of cynicism involves the desire to expose hypocrisy and to point out gaps between ideals and practices.

George Bernard Shaw allegedly expressed this succinctly: “The power of accurate observation is commonly called cynicism by those who don’t have it”. A study published in Neurology journal in 2014 found an association between high levels of late-life “cynical distrust” (interpreted and measured in the study in terms of hostility) and dementia. The survey included 622 people who were tested for dementia for a period of eight years. In that period, 46 people were diagnosed with dementia.

“Once researchers adjusted for other factors that could affect dementia risk, such as high blood pressure, high cholesterol and smoking, people with high levels of cynical distrust were three times more likely to develop dementia than people with low levels of cynicism. Of the 164 people with high levels of cynicism, 14 people developed dementia, compared to nine of the 212 people with low levels of cynicism.”

Research has also shown that cynicism is related to feelings of disrespect. According to a study published in the Journal of Experimental Psychology: General in 2020, “everyday experiences of disrespect elevated cynical beliefs and vice versa. Moreover, cynical individuals tended to treat others with disrespect, which in turn predicted more disrespectful treatment by others.

Social cynicism results from high expectations concerning society, institutions and authorities; unfulfilled expectations lead to disillusionment, which releases feelings of disappointment and betrayal. In organizations, cynicism manifests itself as a general or specific attitude, characterized by frustration, hopelessness, disillusionment and distrust in regard to economic or governmental organizations, managers or other aspects of work.

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