When 71% of consumers are demanding red carpet treatment, getting personal with your customers is no longer optional. It’s a necessary part of staying competitive and standing out. Let’s face it: Consumers are bombarded with corporate messages and ads every day.
The ones that catch their attention tend to be tailored toward their unique needs, wants, and pain points. Yet personalization alone may not be good enough to differentiate your brand. That’s where a dose of empathy can come into play.
When you empathize with customers, you develop a deeper, more meaningful relationship with them. Empathy allows you to move raw past data points and start to see your buyers as real people. This doesn’t make your data any less important, of course. It simply allows you to see the “why” behind percentages and numbers….Story continues…
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Source: 3 Methods to Overlay Personalization with Empathy in Marketing – CEOWORLD magazine
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